Building a strong organization involves the construction of a balance between the needs of employees, partners, and clients. Many companies excel in terms of measuring performance indicators, feedback from the customers and business partners, but don’t give so much importance to the activity of assessing employees’ mood. A simple annual assessment of the degree of motivation within the company is not always sufficient, given that during these 12 months a lot can happen, employees can accumulate frustrations, and having no opportunity to communicate them in time can lead talents to turn to the competition.
To a certain extent, this is one of the reasons that could make the healthy functioning of the organization to depend on a constant mood evaluation among employees. Thus, if problems such as how leadership works, those related to employee morale or performance are not resolved in time, productivity may decrease, and this affects the quality of services offered by the organization. Long term effects can have an even greater impact, given that grumpy employees can alienate customers and less competent managers can ward off performant employees.
Why Should Companies Have a Better Understanding of Their Employees
The reason why successful companies regularly assess satisfaction at work is the fact that their leaders know that motivated employees represent the fuel that maintains development, good ideas, and customer satisfaction. Satisfied customers mean successful partnerships, stability and, most often, a firmly positioned brand in the industry in which the organization operates. Also, employees who are happy with their jobs are also motivated to recommend candidates when there are opened positions in the company. Accordingly, they will also extend the positive job-related attitude in the relationship with the customers and partners of the organization and will have enough confidence to suggest new ideas.
A commonly used method for the mood check are the questionnaires filled by employees, usually once or twice a year. They contain, in many organizations, almost always the same questions. However, to keep up with the needs and grievances of employees, these evaluations should occur more often, the answers related to various changes that take place in the company should be tracked and see how updates, recently implemented practices are perceived. Also, open questions will allow employees the freedom to express any complaints, and the employer will be able to identify if there are any common objections, at a general level within the organization.
Things That Influence the Mood Within an Organization
The pulse within an organization is influenced by practices, organizational culture, business decisions, or training and professional development programs. Also, paramount is the integration of new joiners, working environment, efficient leadership strategies or technologies used to facilitate daily work. The manager who will evaluate the impact of these issues on employees will allow them to feel comfortable, to have a satisfaction about coming to the job, and, eventually, to recommend the company to other people.
Finally, the mood check at a company level should be followed by analyzing the results and, if a general discontent is identified, to take measures to improve the situation. Simply collecting data related to how employees feel at work is not enough, if you don’t take measures to eliminate weakness causes when detected. In conclusion, do not forget that people are the engine that moves any business, and their dissatisfaction can be a part that could hinder the well functioning of the entire business machine.
BIA HR TEAM